PURCHASE POLICY & PROCESS

Purchase Process

The process to buy BIGO Diamonds from DIAMONDS RECHARGE is as follows:

1. Buyer selects their desired Items package, the currency of the prices is GBP.

2. Buyer checks out and must provide their primary email address, their billing address, and the Bigo ID of which to process the diamonds order.

3. DIAMONDS RECHARGE will send the purchased amount of diamonds to the Bigo ID as it is provided in the order. The Buyer understands that the diamonds are not recoverable or refundable once delivered.

4. Orders unable to be fulfilled or are rejected, those funds will be returned to the Buyer or cancelled if they were never accepted. DIAMONDS RECHARGE retains the right to reject orders at their sole discretion. 

5. Notwithstanding anything to the contrary herein, DIAMONDS RECHARGE may require one (1) business working day between the date payment in full has been made with respect to the Items and the date in which the Items have been delivered. For clarity, if a purchase of Items is made on Monday, it may take until Tuesday of that week for the Items to have been topped up in the Buyer’s BIGO application account.